Privacy

How we use and share your information without asking you first

Treatment

We may use and share your information with you, our clinicians, and others involved in your care—for example, to send a prescription to your pharmacy or records to a specialist.

Payment

We may use and share your information to bill you or your health plan, check coverage, or obtain prior authorization.

Health care operations

We may use and share your information to run our Practices, improve care, schedule services, conduct quality review and staff training, meet licensing requirements, perform audits, and work with our legal and accounting advisers.

Business associates and service providers

Companies that help us operate—including Taimseed LLC and providers of electronic health records, telehealth, laboratories, e-prescribing, billing, communications, and AI-assisted documentation—may process information for us. Business associates must contractually safeguard protected health information and use it only as permitted.

AI-assisted tools

We may use artificial intelligence to collect or summarize patient information and help draft visit notes or patient communications. Identifiable patient data is not used to train general-purpose AI models. AI-generated clinical material is subject to review by the appropriate clinician or trained staff member, who remains responsible for final clinical decisions. Recording, transcription, and patient-facing AI interactions will receive any separate notice and consent required by law.

Contacting you

We may use your phone number, email address, or patient portal for appointment reminders and to tell you about treatment alternatives or health-related services. Ordinary text messages and email may not be fully secure. You may ask us to use another reasonable method.

Other uses and disclosures permitted or required by law

Subject to applicable legal conditions, we may also use or share information to:

• prevent disease, report communicable disease, report adverse events or product recalls, and address other public-health and safety matters;
• report suspected abuse, neglect, or domestic violence, or prevent a serious and imminent threat to health or safety;
• comply with health-oversight activities, controlled-substance reporting and California CURES requirements, and other state or federal laws;
• conduct legally permitted research, respond to organ and tissue donation requests, or work with a coroner, medical examiner, or funeral director;
• address workers’ compensation, certain law-enforcement and government requests, and lawsuits or other legal proceedings; or
• respond to the U.S. Department of Health and Human Services when it reviews our compliance with federal privacy law.

California law treats known or collected immigration status and place of birth as medical information in specified circumstances. Except when you expressly authorize it or disclosure is otherwise permitted or required by law, we do not disclose medical information for immigration enforcement. Requests for access to a patient, a nonpublic clinical area, or medical information for immigration enforcement are handled under applicable California law, including judicial-warrant and court-order requirements.

Your choices and when we need written permission

You may tell us whether to share information relevant to your care or payment with a family member, close friend, caregiver, or another person involved in your care. You may also tell us whether to share information with a disaster-relief organization. If you cannot tell us your preference, we may share information when we believe it is in your best interest or when needed to lessen a serious and imminent threat.

We will ask for your written authorization before using or sharing your information for a purpose not described in this Notice, and before most uses or disclosures of psychotherapy notes, marketing uses, or a sale of your information. If we contact you for fundraising, you may tell us not to contact you again. You may revoke an authorization in writing at any time; revocation does not undo action already taken in reliance on it.

California law may require specific written authorization before certain disclosures of HIV test results, genetic test results, mental health records, substance use disorder records, and other specially protected information, except when another law permits or requires the disclosure.

Minors. When a minor may legally consent to care under California law, the minor may control the related records. We generally will not release those records to a parent or guardian without the minor’s permission unless the law permits or requires us to do so.

Substance use disorder records protected by 42 CFR Part 2

To the extent we create, maintain, or receive substance use disorder patient records protected by 42 CFR Part 2, additional federal protections apply. We may use and disclose those records for treatment, payment, and health care operations when permitted by a valid consent and applicable law. A consent for those purposes may permit certain later disclosures as allowed by HIPAA, but the records remain protected from use against you in legal proceedings as described below.

We will not use or disclose Part 2 records in a civil, criminal, administrative, or legislative investigation or proceeding against you without your written consent for that use or disclosure, or a court order and subpoena that satisfy Part 2. Separate consent is required for the use or disclosure of SUD counseling notes maintained separately from the rest of your record. If fundraising communications would use Part 2 records, we will give clear notice in advance and a choice not to receive them.

Your rights

To exercise these rights, contact our Privacy Officer using the information below. We may require a written request or reasonable identity verification.

See and get a copy

You may inspect your records, generally within five working days after a written request, and receive a paper or readily producible electronic copy, generally within 15 days. You may also direct us in writing to send a copy to a person you name. We may charge only a fee allowed by law.

Correct or add to your record

You may ask us to amend information you believe is incorrect or incomplete. We may deny the request, but we will explain why in writing, generally within 60 days, subject to any extension allowed by law. Separately, you may submit a written addendum of up to 250 words for each item you believe is incomplete or incorrect, and the addendum will become part of your record.

Get a list of disclosures

You may request an accounting of certain disclosures made during the six years before your request, including who received the information and why. The accounting excludes disclosures for treatment, payment, health care operations, and certain other disclosures. We will respond within 60 days, subject to one extension allowed by law. One accounting in any 12-month period is free; additional accountings may involve a reasonable, cost-based fee after advance notice.

Ask us to limit what we use or share

You may ask us not to use or share certain information for treatment, payment, or operations. We generally do not have to agree. If we agree, we may still disclose the information for emergency treatment. If you pay in full out of pocket and ask us not to disclose that service to your health plan for payment or operations, we will agree unless the law requires disclosure.

Ask for confidential communications

You may ask us to contact you at a particular number or address, or by a particular method. We will accommodate reasonable requests.

Get a paper copy

You may ask for a paper copy of this Notice at any time, even if you agreed to receive it electronically. We will provide it promptly.

Choose someone to act for you

A person with legal authority to act as your personal representative may exercise your privacy rights. We will verify that authority before acting.

Receive breach notification

We will notify you as required if a breach may have compromised the privacy or security of your unsecured health information or protected Part 2 records.

Our responsibilities

We are required by law to maintain the privacy and security of your protected health information, give you this Notice, follow the duties and privacy practices described in the Notice currently in effect, and notify you as required following a breach. We will not use or share your information other than as described here unless you authorize us in writing. You may change your mind at any time by telling us in writing.

We may change this Notice, and a revised Notice may apply to all information we maintain, including information created or received before the revision. The current Notice will be available on this website, in our offices, and upon request.

Questions or complaints

If you believe your privacy rights have been violated, you may complain to our Privacy Officer. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by writing to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting the HHS complaint page. We will not retaliate against you for filing a complaint.

Language assistance and auxiliary aids and services are available free of charge. Call 626-581-1000.

Information we collect

Information collected automatically

We use Google Analytics. Google and our hosting providers may receive cookies or similar identifiers, IP address or other device and network identifiers, browser and device type, approximate location, referring page, pages viewed, links selected, and dates, times, and duration of site activity.

Information you provide

We receive information you voluntarily send to us, such as your name, email address, contact details, and message when you email us. Please do not send sensitive medical information through ordinary email unless a Practice instructs you to do so through an appropriate channel.

Booking and linked services

The website links to external booking platforms, patient services, and third-party websites. Those services collect information under their own notices and terms. When a booking service processes information for a Practice, the Practice’s Notice of Privacy Practices may also apply.

How we use and disclose website information

We may use website information to:

• operate, maintain, secure, troubleshoot, and improve the website;
• understand aggregate site use and the effectiveness of our content;
• respond to questions and other communications;
• prevent fraud, abuse, and security incidents; and
• comply with law and protect our rights and the rights of others.

We may disclose information to hosting, analytics, communications, security, and other service providers that process it for us; to the Practices when needed to respond to your request; in connection with a corporate transaction; or when required or permitted by law. Google’s use of information collected through Google Analytics is governed by Google’s applicable terms and privacy disclosures.

We do not sell personal information or share it for cross-context behavioral advertising. We also do not knowingly permit third parties to collect personal information through this website for their own cross-context behavioral advertising.

Cookies and browser privacy signals

Most browsers let you block or delete cookies. Doing so may affect some website functions. You may also use Google’s available Analytics opt-out tools. Because there is no generally accepted standard for browser “Do Not Track” signals, the website does not currently respond to them.

Global Privacy Control is designed to communicate requests concerning the sale or sharing of personal information. Because we do not sell personal information or share it for cross-context behavioral advertising, receiving that signal does not change the practices described in this Notice. We will honor legally applicable browser-based opt-out signals if our practices change in a way that makes them relevant.

Retention and security

We retain website information only as reasonably necessary for the purposes described here, including operational, security, legal, and recordkeeping needs. Retention periods vary by the type of information and the service provider involved.

We use reasonable administrative, technical, and physical safeguards, but no website, transmission method, or storage system can be guaranteed to be completely secure.

Children

This general website is not directed to children under 13, and Taimseed LLC does not knowingly collect personal information directly from children under 13 through ordinary website browsing. A Practice may provide medical care to minors and collect information through appropriate patient-care channels under applicable law and the Notice of Privacy Practices above.

California privacy rights

Depending on the law that applies to you and the information involved, you may have rights to know about, access, correct, or delete certain personal information, and to receive information about our privacy practices. Some information, including protected health information and medical information, may be governed by other privacy laws or exemptions. To submit a legally applicable request, contact us using the information below. We may verify your identity and authority before completing a request, and we will not discriminate against you for exercising an applicable privacy right.

Changes and contact

We may update this Website Privacy Notice as our website or legal obligations change. The effective date above identifies the current version. Material changes will be posted on this page.

Questions or requests concerning website privacy may be sent to go@taimseed.com, by calling 626-581-1000, or by writing to Taimseed LLC, Attn: Privacy Officer, 8055 Foothill Blvd, Sunland, CA 91040, United States.